About RCU
RCU's growth has been based entirely on client satisfaction and recommendation. The impact of our research has been recognised by bodies like the National Audit Office, Ofsted and the Adult Learning Inspectorate, but the best measure of our success is our high level of client loyalty.
The key to RCU's success is the commitment of our team. The company is owned by its staff and all members of staff are fully involved in planning and delivering services for clients. From our viewpoint, this gives us a high level of commitment and innovation. From your viewpoint it gives you a company committed at all levels to responding to your research needs.
Our response is customised to the needs of each client. RCU offers a full market research service, ranging from focus groups and executive level interviews to innovative strategies for postal, face-to-face, telephone and web-based surveys. RCU was also one of the first bodies to use geo-demographic mapping to inform public sector planning and retains special expertise in research projects that harness external data to help clients identify and respond to customer needs.
Despite our high profile, you will benefit enormously from the fact that RCU remains a relatively small and tightly-focussed team. Every project matters to us and every project team is led by someone who has helped to build our reputation.
To download the summary of our Client Entitlement please click here.
To download the summary of our Customer Care Policy please click here.
