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Professional Standards
Here at RCU we strive to deliver the very best service we can to support our clients and you can find out more about what to expect in our client entitlement. Right from your initial point of contact, through to project delivery and completion, we ensure that your market research delivers for you.
RCU is a Company Partner of the Market Research Society. This means that any research we do on your behalf conforms to the Market Research Society Code of Conduct. We’re straightforward and honest in everything we do.
Our quality standards don’t stop there. We were one of the first market research companies in Britain to achieve the industry standard for market research. ISO20252 is the International Quality Control Standard for Market, Opinion and Social Research and covers every stage of our research projects.
Every day we handle huge quantities of data and RCU has achieved the ISO 27001 standard for Data Security. This is a vital standard for any company working with sensitive data. We have a secure file transfer management system and securely code all access points to the company’s electronic systems.
We value our team highly and continually invest in the skills of our staff to ensure we’re at the cutting edge of what we do. We’ve been accredited with Investors in People since 1994.
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Frequently Asked Questions
What is the ISO 20252 standard?
It is the benchmark international standard for market research organisations and you should make sure that whoever carries out research on your behalf has been assessed against this standard. RCU was one of the first UK organisations to achieve the standard and it ensures the right things happen at each stage of a research project.
What is the ISO 27001 standard about?
It's a rigorous standard about how we, as individuals and as an organisation, handle data (of all sorts, not just data on computers) to ensure it is safe from theft, loss or corruption.
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RCU, Buckingham House, Glovers Court, Preston, PR1 3LS
Tel 01772 885999 | Fax 01772 887336 | enquiries@rcu.co.uk
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